Please check if your question is listed below. If you cannot find the answer to your question, please contact us via the dedicated form.
BEFORE CONTACTING US
What are the delivery times?
What are the delivery times?
The shipping time is 24 hours, then it will take about 1 to 3 working days for the reception. In case of force majeure, it is possible that the delivery by the carrier is slightly delayed: in this case, be patient.
How do I track my package?
How do I track my package?
Your tracking link has been emailed to you (don't forget to check your spam folder). If you haven't received it, your can check your tracking link by clicking here.
How do I cancel/pause a subscription?
How do I cancel/pause a subscription?
You have received a link by email to access your online account. Then all you need to do is change the payment method. If you have not received an email, you can contact us to receive your link.